Just how often are you being watched?
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By now, you probably know that anything you email from your company
account or anything you text from a company phone can be seen and read
by your employer. (And if you didn't know that, you now you do.) But
that's just the tip of the iceberg in terms of what employers can and do
monitor while you're working. "Employers vary in the ways and
techniques they monitor employees' computer behavior," explains Mike
Miller, Editor-in-Chief of Wilderness Times. "Most people think the only
risk is that their boss peeps over their shoulder and sees them on
Facebook. This falls short, since they can track your data on your
computer."
The best thing to do is assume they are always watching. "This means being mindful of what you post, write, or read online," says Miller. "Remember: When you use a work computer, that's their computer, and they can install any software they want on it. That includes software to take screenshots of your browsing, log your keystrokes, and record your history."
An overview of employer snooping
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"Employers can track the traffic that moves through their office network, they can archive and audit email communications, they can retain phone records for your office phone, and there are many software products that an employer can install on devices to track usage. The software products can range in how intrusive they are, but some will include logging keystrokes on your keyboard, taking screenshots or capturing video recordings of your screen, and creating reports that will show time spent on different websites that an employer can view." —Cole Torres, owner of Cole's Computer Solutions.
Monitoring your web activity
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"Our company, Clickagy, tracks digital activities. We normally are hired to intercept URL log data for a network, linking local computers to their web activity (allowed per the employment contract of the companies). Then our NLP analyzes the keywords of every page URL visited, allowing the employer to mine for specific employees who are researching 'resumes' or competitive keywords. When someone qualifies for a filtered keyword, the employer can get instantly notified." —Harry Maugans, CEO of Clickagy. So, no, this isn't paranoia, and in fact, other people may be watching you, too.
Reading your emails
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"Many companies archive all emails indefinitely. As an employee, you may not realize this. Your employer might search their email archive for a number of reasons. For example, if you work for a government agency, your employer may conduct searches pursuant to a public-records request by a newspaper. And emails unrelated to the request might come up in the search, including personal emails. Bottom line: Your emails can be tracked." —William Taylor, Career Development Manager at VelvetJobs.
Tracking your time on a project
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"I employ and manage my own virtual team of writers and video editors employed from the work platform Upwork. Upwork's time tracker follows a ten-minute increment system, where a random single screenshot is taken every ten minutes with all the activities per minute listed below every screenshot. As an employer, it gives me a sense of security and assurance that my freelancers are indeed working and not being inactive. And if a freelancer accidentally opened Spotify while working, they can easily delete the shot or simply stop tracking when they want to take a break. This system guarantees assurance for the client and freedom for the freelancer." —Simon Hanse, founder and blogger at Best Sports Lounge
Seeing when you're logged in
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"TimeDoctor software tracks employee activity. We turn off the part that records the screen and photos from the camera. We track what resource the employee spent how much time on, but do not know the contents." —Maksym Babych, CEO at SpdLoad
Tracking your company phone
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"Company phones are often used as a way to monitor the activity of employees. They can have keylogging programs installed that relay every word typed and every website visited back to the employer. They can also have GPS tracking, so employees' locations are always known. Don't take your company phone to a ball game if you told your boss you're heading to the hospital with a medical emergency." —Darrin Giglio, Chief Investigator at North American
Monitoring your keyboard and mouse
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"Employers can see what kind of work is happening in real-time through time-tracking and staff-monitoring software. They can also capture the activity levels based on the usage of keyboard and mouse." —Tim Uittenbroek, founder of VPNMash.com
Following exactly where you're going, even if you're in Incognito Mode
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"To put it simply, if you're on our network, we know what you're doing and where you're going. Even in Incognito Mode, you're still passing through our router and firewalls, which means we know which IP addresses and MAC addresses (the number identifying different hardware) are making requests to which URLs. So while your browser may not remember where you've been, we certainly do." —Mike Falahee, owner and CEO of Marygrove Awnings.
Watching your social media feed
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"When it comes to monitoring employees' activities, employers tend to follow less specific mediums. They resort to ways such as Facebook posts, Instagram activities, etc. 'Is she posting a status when she is on duty? Is it related to the job?'" —Joseph Tsaker, owner of DeAnalyst.
Monitoring your calls
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"Besides online-tracking software, businesses that heavily rely on marketing through phone calls can track the phone calls of a salesman by using tracking services like mSpy, TheOneSpy, and TeleNav Track." —Uittenbroek
Utilizing your computer's webcam
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"There are companies that are able to view the video feed from the computer's built-in webcam! It is a good idea to block the webcam on any employer-provided device when it is not in use. There are physical camera covers that can be acquired and placed on the device, or you can use a simpler option such as covering the camera with paper or non-transparent tape." —Patrick Sullivan, PASU Holdings.
Keep your work life and personal life separate
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"To the greatest extent possible, employees should try to separate work-related and personal devices and communications. If an employee uses a work device or personal network, the employee should be extremely careful with what they say and do and understand that such communications may be subject to monitoring." —Beth Zoller, Legal Editor at XpertHR
Don't get paranoid, but do ask questions
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"The best tip I can give is to keep all personal online activity (social media, personal email, etc.) off of company-owned devices. And a final piece of advice would be to ask the IT department what kind of tracking systems they implement. I've found that most are open and honest. Getting a picture of what your company does will allow you to decide what kind of activities you want to partake in." —Torres.
